Last Modified: November 18, 2022
Our Privacy Policy
This policy will give you information about how we look after your personal data when you visit our Website. “Website” refers to flowcess.com and associated social media accounts.
If you have any questions about this policy, please contact us at:
Flowcess, LLC
4155 Twilight Court
Oshkosh, WI 54904
Or by email: privacy@flowcess.com
Personal information you voluntarily provide to us
Information about yourself
Contact data, including your first and last name, email and mailing address, and phone number.
- Profile data, including your username and password for an online account with us, and other information you include in your account profile.
Communications that we exchange when you communicate with us, you request coupons, make coupon redemptions, complete our surveys, ask us questions, or offer feedback.
- Content, including comments, text, images, audio, video or other content you provide through the Website.
- Payment and transactional data, that you provide needed to complete your orders on the Website(including name, credit card information, billing and shipping information), information about your payment transactions, and your order history.
- Marketing data, including your preferences for receiving communications about our products, activities, events, and publications; and information you provide when you participate in an event, contest, sweepstakes, or promotion.
Information from social media platforms. Information you provide when you interact with us on social media. If you choose to log in to the Website through a social network or other third party platform. For example, this information may include your username, user ID, profile picture, cover photo, email address and other contact information. You may also have the opportunity to provide us with additional information through the third party platform, such as a list of your friends or connections.
Information about others. You may share personal information about others with us, for example when you send them a gift through the Website, or refer friends or other contacts to us. When you share the personal information of others with us, you are responsible for ensuring you have their permission.
Personal information we automatically collect
When you use the Website, we may automatically collect information about you including:
Device data about your computer or mobile device, operating system type and version number, manufacturer and model, browser type, screen resolution, IP address, the website you visited before browsing our Website or App, and general location information such as city, state or geographic area.
- Online activity data including pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens.
Cookies. We use four kinds of cookies or other technologies with the same purpose (“Cookies”):
Required cookies are essential for the Website. You cannot opt out of them.
Performance/Analytics Cookies allow us to count visits and traffic sources so we can measure and improve the performance of the Website. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
Functional cookies allow us to remember the choices you make and to tailor the Website so we can provide relevant content to you.
Third-Party Marketing cookies are optional and allow third parties to collect cookies allowing us to make targeted marketing/ads of our products and Website on other websites, apps and on social media. If you allow this, you will allow the listed third parties to set cookies tracking your interests and behavior including which products you are interested in, or purchase, on this and other websites, social media, apps and devices. Be aware that these third parties are either joint or independent data controllers of the personal data tracked via the cookies and they will use the data for their own purposes.
For all cookies, except required cookies, you can always adjust your settings and revoke your consent.
How we use and share your information
We use your personal information and may share it with third parties:
To allow you to participate in interactive features of our Website.
To provide you with information, products, or services.
To maintain and improve our Website,
To administer a sweepstakes, contest, joint promotion, or other partnership with a third party,
To share information about you with social media networks, or third parties, to allow for the delivery of customized advertising about products and Website that you may be interested in,
To fulfill the purpose for which you provide it. For example, if you give us an e-mail address to use the "e-mail a friend" feature of our Website, we will transmit the contents of that e-mail and your e-mail address to the recipients.
To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To help prevent fraud or imminent harm on the Website,
To maintain the security in the integrity of our systems and monitor on- line communities,
To conduct market research and product development,
To comply with legal processes including authorized subpoenas.
To third parties to market their products or Website to you if you have not opted out of these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them.
We may combine personal information we receive from you with personal information we obtain from other sources, such as:
Data providers, such as data licensors.
Public sources, such as public social media platforms.
Business partners, such as joint marketing partners and event co-sponsors.
Your choices
You can make changes to your account information yourself by editing from within your account settings. If you wish to unsubscribe from e.g. newsletters or marketing emails you will be able to do so via the link provided in those emails.
At any point while we are in possession of or processing your personal data, you have the following rights:
Right of access – you have the right to request a copy of the information that we hold about you.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records. If we are legally obligated to keep the information or if it is impossible or unproportionate, we won’t delete it but we will only keep it for as long as it is needed and we have time limits on our data systems.
Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
Right of portability – you have the right to have the data we hold about you transferred to another organization.
Right to object – you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling – you also have the right not to have a computer make decisions about you directly (this doesn’t include general marketing based on your age or gender).
Right to judicial review – if we refuse your request under rights of access, we will provide you with a reason as to why. You have the right to complain.
Our Website may contain links to other sites not owned or controlled by us. It could as an example be social media platforms/services. We are not responsible for the privacy practices of those sites, so if you have questions regarding such sites, you need to contact the site directly. We also really encourage you to be aware and read the privacy policies of other sites because they may very easily be collecting, storing, using and sharing your personal information.
Whenever we collect customer data, we make sure:
We ask for permission to collect the data.
We only use the data for the agreed reason and for the time it’s needed.
We will as a minimum meet the local data protection laws in the country where we provide you with a service via our website or our applications.
We keep data that we’re legally required to have on record.
We explain why we need the data and how we’ll use it (unless we have legitimate reason not to).
We check and update privacy information on a regular basis (we might also cross-check the data against other database to make sure it’s correct).
We don’t share data with anyone unless we have a legal or legitimate reason, or we have permission from you.
Sharing information with other companies
We won’t share your personal information outside Flowcess except:
When we need to enforce the terms of use or the policies that we ask customers to agree to;
When we need to protect the safety, security, rights and property of our customers or third-party partners;
When we need to meet legal processes or if disclosure of the data is required by law;
When we’re asking other companies like e.g. couriers, shipping and warehouse service provides, payment providers, IT platform providers, fraud detection and prevention providers, survey providers, product catalogue providers and customer service suppliers to deliver Website on our behalf; We have contracts with the companies to make sure they only use your personal information for agreed Website and meet legal requirements;
When we store your information using secure cloud storage services/facilities. We have contracts with companies to make sure they only use your personal information for the agreed Website and meet legal requirements;
If a merger, acquisition or sale of assets ever meant we needed to share information with a third party - in this case we’d email you and post a notice on our website to publish the change of owner and we’d also tell you how your data would be used and give you options regarding your personal data;
How long do we keep your personal information
We’ll keep your personal information as long as your account is active or as long as it’s needed to provide a service.
If you’d like to cancel your account or ask us to delete your data, we’ll only keep information that we need for legal reasons, to resolve disputes or to enforce our agreements.
Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. Unfortunately, the transmission of information via the Internet is not 100% secure. While we cannot guarantee the security of your personal information transmitted to our Services, we will take reasonable steps to safeguard it once we receive it.
If we ever experience a data breach in which customer information is at risk of being misused, we’ll contact customers according to legal requirements. If necessary, we’ll also contact data protection authorities.
No Children under 16
Our Website is not intended for children under 16. If we learn that we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at privacy@flowcess.com.
Binding Corporate Rules and local legal requirements
We want to make sure we as a minimum use the standards of data privacy and security that follow the European General Data Protection Regulation (“GDPR”) anywhere in the world where we collect, store, use or share your personal data.
Right to opt-out of the “sale” of your Personal Information
The Website may deliver interest-based ads to you which may be classified under some state laws as a “sale” of your Personal Information. You can request to opt-out out of this “sale” of your personal information here by contacting us at privacy@flowcess.commailto:organic@organicvalley.coop.
IMPORTANT ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTS
Last Updated: November 18, 2022
This section provides information for California residents, as required under California privacy laws, including the California Consumer Privacy Act (“CCPA”). California privacy laws require that we provide California residents information about how we use their personal information, whether collected online or offline, and this section is intended to satisfy that requirement.
Under the CCPA, “personal information” is any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household.
California Residents’ Rights
California law grants California residents certain rights and imposes restrictions on particular business practices as set forth below.
Right to Opt-out. California residents have the right to opt-out of our sale of their personal information. Opt-out rights can be exercised by going directly to our Cookie Settings page and deleting or preventing cookies from being used.
Notice at Collection: We are required to notify California residents, at or before the point of collection of their personal information, the categories of personal information collected and the purposes for which such information is used.
Verifiable Requests to Delete, Requests to Know. Subject to certain exceptions, California residents have the right to make the following requests, at no charge, up to twice every 12 months:
Right of Deletion: California residents have the right to request deletion of their personal information that we have collected about them, subject to certain exemptions, and to have such personal information deleted, except where necessary that we maintain such personal information in order to:
• Complete the transaction for which the personal information was collected, provide a good or service requested by the California resident, or reasonably anticipated within the context of a business’s ongoing business relationship with the California resident, or otherwise perform a contract between the business and the California resident.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
• Debug to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of another California resident to exercise his or her right of free speech, or exercise another right provided for by law.
• Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the businesses’ deletion of the information is likely to render impossible or seriously impair the achievement of such research, if the California resident has provided informed consent.
• Enable solely internal uses that are reasonably aligned with the expectations of the California resident based on the consumer’s relationship with the business.
• Comply with a legal obligation.
• Otherwise use the California resident’s personal information, internally, in a lawful manner that is compatible with the context in which the California resident provided the information.
Right to Know – Right to a Copy: California residents have the right to request a copy of the specific pieces of personal information that we have collected about them in the prior 12 months and to have this delivered, free of charge, either (a) by mail or (b) electronically in a portable and, to the extent technically feasible, readily useable format that allows the individual to transmit this information to another entity without hindrance.
Right to Know - Information: California residents have the right to request that we provide them certain information about how we have handled their personal information in the prior 12 months, including the:
• categories of personal information collected;
• categories of sources of personal information;
• business and/or commercial purposes for collecting and selling their personal information;
• categories of third parties/with whom we have disclosed or shared their personal information;
• categories of personal information that we have disclosed or shared with a third party for a business purpose;
• categories of personal information collected; and
• categories of third parties to whom the residents’ personal information has been sold and the specific categories of personal information sold to each category of third party.
Submitting Requests. Requests to exercise the right of deletion, right to a copy, and / or the right to know may be submitted by contacting us by emailing us at privacy@flowcess.com. We will respond to verifiable requests received from California consumers as required by law.
Right to Non-Discrimination and Incentives. The CCPA prohibits discrimination against California residents for exercising their rights under the CCPA and imposes requirements on any financial incentives offered to California residents related to their personal information.
Discrimination: Businesses may not discriminate against residents who exercise their rights under CCPA. Discrimination may exist where a business denies or provides a different level or quality of goods or services, or charges (or suggests that it will charge) different prices or rates or impose penalties on residents who exercise their CCPA rights, unless doing so is reasonably related to the value provided to the business by the residents’ data.
Disclosure of Incentives: If businesses offer any financial incentives for the collection, sale or deletion of California residents’ personal information, residents have the right to be notified of any financial incentives offers and their material terms, the right not be included in such offers without prior informed opt-in consent, and the right to be able to opt-out of such offers at any time. Businesses may not offer unjust, unreasonable, coercive or usurious financial incentives.
California Privacy Rights under California’s Shine-the-Light Law
Under California’s “Shine the Light” law, California residents who provide us certain personal information are entitled to request and obtain from us, free of charge, information about the personal information (if any) we have shared with third parties for their own direct marketing use. Such requests may be made once per calendar year for information about any relevant third party sharing in the prior calendar year. California residents who would like to make such a request may submit a request in writing to privacy@flowcess.com. The request should attest to the fact that the requester is a California resident, and provide a current California address.
Changes to this Privacy Policy
We may change this Privacy Policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. We will provide prior notice to users by email and post the information on our online channels if these changes are material and request your consent if legally required.